At Your Service
Pay now! Click here or on the banner above to view your utilities account and pay your bill online.
e Billing: Eliminate extra paper in the mail. Enroll now in the Utility e Billing (electronic bill statement) Program and receive e-mail notifications letting you know when your bill is ready for review online. Just sign into your account and click on the e Billing option. Important: You must follow all the steps, including confirming your email address, for e Billing to take effect.
Start or stop Water Service or Sewer Service: Moving in? Moving out? Moving within Vancouver's water or sewer area and need to transfer service from one location to another? For help, view this list of Frequently Asked Questions or call us at (360) 487-7999.
Pay online: Paying your City of Vancouver water, sewer and/or storm water utilities bill is easy and available to you 24 hours a day, seven days a week, At Your Service. Please have your bill handy for ease of reference, as well as your credit or debit (ATM) card or bank account information. There's no fee for paying by credit or debit card or bank account. Here’s a quick look at what you will see when you log in. (Please note: Periodic updates may occur to ensure the site performs well for our customers. During those times, you may experience a brief, temporary delay in accessing services.)
Pay by phone and other options: Our new Automated Voice Response phone system is available when you want to make a payment or simply check your account, just as you can online. To use the new phone system, call 360-487-7999 and follow the prompts. You may push "0" at any time to reach a customer service representative. You can still mail or drop off City of Vancouver Utility payments at one of our many dependable locations or drop boxes, as in the past. Please see How to Pay Your Bill to view the many options now available to you.
Utility Office hours: Vancouver's Utility Services office is open to customers 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Response phone system services, such as bill payments and account balances, are available to you around-the-clock. If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 during office hours or send us an e-mail.
Service requests: To report a problem with City of Vancouver water, sewer and drainage services, streets and traffic controls, and/or public parks, visit Service Requests or call our Operations Center at 360-696-8177 during regular office hours, 7:30 a.m. to 4:30 p.m., Monday through Friday, except for City of Vancouver holidays. In case of a life-threatening emergency, please call 911.
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