Official website of the
City of Vancouver, Washington

At Your Service

How to Pay Your Bill

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How to Read Your Utilities Bill.

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Billing and Rates

New in 2009

Minimum Sewer Flow Base Rate

Low Income Senior Waiver to Minimum Sewer Flow Rate

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Pay now! Click here or on the banner above to view your utilities account and pay your bill online. 

Start or stop Water Service or Sewer Service: Moving in? Moving out? Moving within Vancouver's utilities area and need to transfer service from location to another? Wondering what utilities the City of Vancouver provides? View this list of Frequently Asked Questions or call us at (360) 487-7999.  

Paying online: Paying your City of Vancouver water, sewer and/or storm water utilities bill is now easier than ever and available to you 24 hours a day, seven days a week, At Your Service. Please have your bill handy for ease of reference, as well as your credit or debit (ATM) card or bank account information.  Here’s a quick look at what you will see when you log into the online system.  (Please note: Periodic updates may occur to ensure the site performs well for you, our customer. During those times, customers may experience a brief delay in accessing services.)

Paying by phone and other options: Our new Automated Voice Response phone system is now available when you want to make a payment or simply check your account, just as you can online. To use the new phone system, call 360-487-7999 and follow the prompts. You may push "0" at any time to reach a customer service representative. Of course, you can still mail or drop off City of Vancouver utilities payments at one of our many dependable locations or drop boxes, as in the past. Please see How to Pay Your Bill to view the many options now available to you.

New office hours: Starting Jan. 1, 2010, the hours that Utilities Services is open to customers will change. Our new hours will be: 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Reponse phone system services, such as bill payments and account balances, will continue to be available to you around-the-clock and are not affected by the change.

Need help? If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 or send us an e-mail. 

Service requests: To report a problem with City of Vancouver water, sewer and drainage services, streets and traffic controls, and/or public parks, visit Service Requests or call our Operations Center at 360-696-8177 during regular office hours, 7:30 a.m. to 4:30 p.m., Monday through Friday, except for City of Vancouver holidays. In case of a life-threatening emergency, please call 911.