A Citizen Liaison specializes in receiving and responding to sensitive complaints and questions from the public. They work hard to find answers to your questions and solutions to your problems. Their goal is to improve City responsiveness to citizens.
The Citizen Liaison coordinates efforts with other departments to solve complicated or complex problems and works to ensure the situation is addressed as quickly as possible and correctly.
They will help explain policies, procedures, laws and regulations as well as facilitate meetings with citizens, community organizations and staff to ensure the proper resolution for citizens.
Unfortunately, not everyone who files a complaint will be satisfied with the outcome. Sometimes the answer is “no”. However, you will know that you have been heard, that the issue was researched and an explanation provided.
Please keep in mind that the Citizen Liaison can only assist with issues involving City of Vancouver government. Because the City has no jurisdiction over them, we cannot solve issues with County, State or Federal governments, but you will be provided with a contact for the respective agency.
Abandoned Vehicles - (360) 487-8653
Building/Permits - (360) 487-7800
Business License - (360) 487-8410 opt 3
Code Compliance Hotline - (360) 487-7810
Parking Enforcement - (360) 487-8650
Operations Center (street lights, potholes) - (360) 487-8177
Utilities (water service) - (360) 487-7999