Operations Center

Vancouver's Operations Center, a division of the Department of Public Works, represents the consolidation of all City maintenance and operations.

What do we do? Operate and maintain sound water, wastewater, drainage, streets and grounds infrasture throughout the City, as well as provide strong support for other work teams with vehicle and building maintenance. 

By functioning as a central work group, the Operations Center Team provides citizens with efficient, quality service, whether it be in times of emergencies or on a daily basis. 

Street light out? Pothole on your street? Have some other need for City maintenance and operations? We're here to help. Please use this handy online form to report a problem or make a request regarding water, wastewater/sewer, stormwater, street maintenance or more.

You can read about many of the services provided by our dedicated Operations employees by clicking on the links below:

Utilities Billing and Services - Pay your water, sewer and stormwater bill online, get information about your account or contact one of our customer service representatives for help on an existing account or signing up to get water services.

Water Production and Distribution - Learn what's in your drinking water, get the facts about backflow prevention devices and irequirements, find links to conservation tips and more.

Stormwater/Drainage  - Our Stormwater/Drainage team maintains Vancouver's 11,000-plus stormwater drains, or catch basins, and hundreds of miles of stormwater lines. Learn more about what they do and how you can help by allowing only rain down the drain. 

Street and Traffic Maintenance - Get the street sweeping schedule and read about the many services provided by this busy team that handles pothole patching, alley maintenance, small paving projects, snow and ice control, Vancouver's traffic signals and street lighting systems and more. 

Wastewater - Responding to customer requests, inspecting and maintaining more than 600 miles of sewer collection lines and the system's many pump stations, and handling the city's grease protection program are among the many tasks provided by Operation's Wastewater Team.  

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