AutoPay

AutoPay is a free service of the City of Vancouver that lets our valued customers pay water, sewer and stormwater Utility bills automatically using a banking or credit card account.

With AutoPay, your utility bill payment is automatically withdrawn each billing cycle from your checking or savings account, or your Visa or MasterCard credit or debit card. Your bill is paid on the due date, without any added cost or effort from you. You will continue to get a regular utility bill showing usage and amount owed, so you can review your bill before it’s paid. To qualify for AutoPay, accounts must be in good credit standing with the City of Vancouver Utility and must remain current.

Step 1: Ready to sign up? First read and review the following information:

Terms and Conditions

AutoPay is a service of the City of Vancouver Utilities Services provided as a convenience to our customers.

Customers requesting participation in the AutoPay Program with the City of Vancouver agree to the following terms and conditions upon signing the AutoPay Authorization Form:

  •   To apply:

- Customers must provide a completed and signed AutoPay Authorization Form for each account participating in the program.

- To enroll in AutoPay using a checking or savings bank account, attach a blank and voided check to help ensure correct depository identification.

- Completed forms are to be mailed to the address indicated on the form.

  • Qualifying for AutoPay: To qualify for AutoPay, accounts must be in good credit standing with the City of Vancouver Utilities Services and must remain current, and have a $0.00 balance at time of application.
  • Start date:  After AutoPay is approved, a full billing cycle may be required before AutoPay begins to draft from the customer’s credit or debit card or bank account. If the utilities account is billed bi-monthly, this could be as much as two months.
  • Payment limits: Debit or credit cards may not be used for utilities payments in excess of $2,000. For accounts with larger balances, owing in excess of $2,000 per billing cycle, please contact a customer representative to set up recurring depository drafts (e.g. checking account), which has no amount limit.
  • Withdrawals: Funds will be withdrawn from a customer's card or bank account on or after the utility bill's due date. The amount withdrawn will be the amount due, as shown on the utilities bill. (Please indicate the Maximum Draft Amount allowed per bill on the application.) Please note: If you do not indicate an amount on your form, the City of Vancouver will determine an appropriate amount based upon your past six months billing history.
  • Bill Serves as Notice: The regular utilities bill serves as advanced notice of the amount to be drafted. Customers are responsible for reviewing each bill for accuracy. Any disputes or changes must be communicated to a City customer representative prior to the bill's due date.
  • Unavailable Funds: Should funds not be made available by the card company, bank or financial institution, AutoPay participation may be terminated. In such a case, the customer may also be subject to penalty charges, including but not limited to, any late payment fees and a $40.00 fee for non-sufficient funds.
  • Disputes: Any disputed amount or other discrepancy resolved after the card or bank account has been drafted may be adjusted within the City Utilities Services account and reflected on the customer’s next regular bill.
  • Card or Account Changes: Changes in a card’s expiration date may be adjusted by contacting a City customer representative. Changes in card account numbers will require a new AutoPay form. Changes in financial institution or depository account number also require a new form. Please allow at least 15 business days for changes to take effect.
  • Canceling AutoPay: Customers may, without penalty choose to terminate this agreement at any time upon written notice to the City. Removal may require up to 15 business days to process. Any payments already in the drafting process at the time of notice may not be terminated.

Step 2: To obtain an AutoPay Authorization Form, please see the Supporting Documents at the bottom of this page. Choose either 1) the form for using a Visa or MasterCard debit or credit card or 2) the form for using your a savings or checking bank account. By printing or submitting either form, you are agreeing to have read and understood the above AutoPay Terms and Conditions.

Step 3: You may fill out your form by computer, but must print, sign and return the Authorization Form. If you are using a bank account for AutoPay, you must also include a blank, voided check for bank payment authorization requests. Please return:

By mail to ...

City of Vancouver Utility Services
Department of Public Works
P.O. Box 1995
Vancouver, WA 98668-1995

or -

In person to ...

Utility Customer Services
2323 General Anderson
Vancouver, WA 98661

How to Cancel AutoPay

Customers may, without penalty choose to terminate their AutoPay agreement at any time upon written notice to the City. Any payments already in the drafting process at the time of notice may not be terminated.

To cancel your AutoPay service, please print and fill out the AutoPay Cancel form found in the Supporting Documents section at the bottom of the page. Sign it and return it to City of Vancouver Utility Services by one of the methods below. Please allow up to 15 business days after submitting for the cancel of AutoPay to be complete.

Mail to: City of Vancouver Utility Services, Attn: Direct Debit Desk, P.O. Box 1995, Vancouver, WA 98668-1995
Fax to 360-487-8391, Attn: Direct Debit Desk
Bring in person to 2323 General Anderson, Vancouver
Email: utilitiescs@cityofvancouver.us

Questions? Please call 360-487-7999 to speak with a City of Vancouver Utility customer account service representative.