About your water
The City of Vancouver is the fourth largest municipal provider of drinking water in the state of Washington. In 2014, the City's Water Utility delivered 9.2 billion gallons to more than 230,000 people within the City and a portion of the urban unincorporated area.
Vancouver's Water Maintenance Team is responsible for operating and maintaining the extensive water distribution system, which includes 11 water stations, 40 wells, about 1,026 miles of pipes, 52 booster pumps, and nearly 69,000 service connections (water meters) in our water service area, which includes all of the City of Vancouver and some surrounding urban areas of the community. Quality and service are top priorities for all water-related engineering, operations and maintenance teams.
The City of Vancouver's drinking water not only meets all state and federal requirements, it frequently exceeds them. In fact, Vancouver puts its water through far more stringent tests than U.S. and Washington laws require.
Annual Water Quality Report
The 2014 Water Quality report, the latest published report filled with test results and other helpful information, has been sent to all addresses throughout Vancouver's water service areas and is also available online for your viewing. Per Environmental Protection Agency requirements, the report must be published and provided to all water customers each year by July 1.
Water customer can also look back at our 2013 Water Quality report, sent last year to all addresses throughout our water service area and is available as an easy to read online format.
Thank you for helping achieve water conservation goals
The City of Vancouver is required to set Water Conservation Goals for its municipal system per state Department of Health water use efficiency requirements (WAC 246-290-830(4)(a)). Vancouver's Supply Side Goal is to maintain annual water loss from the distribution system at 6 percent or less. This goal can be achieved by continued monitoring of water loss through meter calibration, meter exchange program and leak detection.
Vancouver's Demand Side Goal is to reduce the average equivalent residential unit (ERU) annual water consumption by a minimum of 1 percent within six years. This goal can be achieved by education and promotion of water conservation using utilities flyers, handouts, web-based information, and educational activities and programs at the city's Water Resources Education Center.
Since adoption of these goals, water leakage and water consumption per capita have both decreased.
When temperatures drop below freezing, plumbing problems can arise. Have you taken steps to prevent your water pipes from freezing and bursting?
Water Quality ReportsIn the early 1990s, the City of Vancouver Water Division began publishing the Annual Water Quality Report. As part of the federal Safe Drinking Water Act of 1996, the U.S. Environmental Protection Agency (EPA) now requires all water utilities to provide their customers with an annual water quality report.
At Your Service - Customer CenterNETWORK ISSUES RESOLVED: Customers should now be able to access and make online and phone payments without encountering problems. Thank you for your patience while City technology staff resolved these Internet connection problems. If you need assistance and wish to speak with a customer representative, please call 360-487-7999 during our regular business hours...