About Your Water
The City of Vancouver is the fourth largest municipal provider of drinking water in the state of Washington. In 2014, the City's Water Utility delivered 9.2 billion gallons to more than 230,000 people within the City and a portion of the urban unincorporated area.
Vancouver's Water Maintenance Team is responsible for operating and maintaining the extensive water distribution system, which includes 11 water stations, 40 wells, about 1,026 miles of pipes, 52 booster pumps, and nearly 69,000 service connections (water meters) in our water service area, which includes all of the City of Vancouver and some surrounding urban areas of the community. Quality and service are top priorities for all water-related engineering, operations and maintenance teams.
The City of Vancouver's drinking water not only meets all state and federal requirements, it frequently exceeds them. In fact, Vancouver puts its water through far more stringent tests than U.S. and Washington laws require.
Be Informed - Your Annual Water Quality Report & More
The 2014 Water Quality Report, the latest published report filled with test results and other helpful information, has been sent to all addresses throughout Vancouver's water service areas and is also available online for your viewing. Per Environmental Protection Agency requirements, the report must be published and provided to all water customers each year by July 1.
Water customer can also look back at our 2013 Water Quality report, sent last year to all addresses throughout our water service area and is available as an easy to read online format.
The City of Vancouver Water Utility encourages people everywhere to become more informed about the quality of their drinking water. While, Vancouver is responsible for providing high quality drinking water, we are unable to control the variety of materials used in plumbing components within private homes and other buildings. Take a moment to read more about how Vancouver is keeping water safe, and simple steps you can take to reduce concerns about potential lead in home plumbing, typically dating back to 1986 and before.
Achieving Water Conservation Goals
The City of Vancouver is required to set Water Conservation Goals for its municipal system per state Department of Health water use efficiency requirements (WAC 246-290-830(4)(a)).
The City of Vancouver also works through Utility Services and through the Water Resources Education Center to educate and promote water conservation. Utility inserts, handouts, web-based information, and educational activities and programs are used to help raise awareness.
Our Comprehensive Water System Plan
Updated every six years, the City of Vancouver’s Comprehensive Water System Plan evaluates the existing system and its ability to meet anticipated requirements for water source, quality, transmission, storage, and distribution over a 20-year planning period. Water system improvements have been identified to meet changes in regulatory impacts, and population growth, as well as infrastructure repair and replacement. The Plan also identifies planning level costs of the improvement projects and provides a financial plan for funding the projects.
Winter Weather Information:
When temperatures drop below freezing, plumbing problems can arise. Have you taken steps to prevent your water pipes from freezing and bursting? (Video note: In memory of Tony Sampson, Water Utility employee, and his dedication to helping customers..)
Water Quality ReportsIn the early 1990s, the City of Vancouver Water Division began publishing the Annual Water Quality Report. As part of the federal Safe Drinking Water Act of 1996, the U.S. Environmental Protection Agency (EPA) now requires all water utilities to provide their customers with an annual water quality report.
At Your Service - Customer CenterWelcome to Vancouver's At Your Service Utility Customer Center! Pay your bill and manage your City of Vancouver Utility account Get info on starting, moving or stopping water and/or sewer service and other FAQs ...