Do I need special software to use ePlans?
No, additional software is not needed. ePlans can be used across all internet browsers including Chrome, Internet Explorer, Safari and Firefox. Chrome is recommended. If you are using Internet Explorer, you’ll need to install the ProjectDox components. This only has to be done once. Please see our New User Getting Started guide for information.
I am a Mac user – can I run ePlans in a Mac environment?
Yes, ePlans does run in a Mac environment.
Who can view my application?
Only you (the person listed as the plan submitter) and our review staff can view your applications.
If I have multiple applications, do I need multiple logins?
No, you will need only one login for all the applications that you manage. Applications are created with the email that is submitted as the electronic plan submitter on your application form. If you anticipate having multiple ePlans applications, or if you have several people who will be working on a one application, we recommend you create a generic email for yourself or your company that can be used by the entire team.
What are the business hours for ePlans?
ePlans is open 24 hours per day, 7 days a week, and can be accessed at anytime and anywhere for uploading and viewing your plans. Just keep in mind that your application and creation of a new application will only happen during City of Vancouver business hours.
What is the cost to use ePlans?
The ePlans service is absolutely free; plan review and permit fees still apply and are the same as paper plan reviews.
Is ePlans 100% paperless? Do I still need to print paper copies?
During the submittal and review process, ePlans is entirely paperless.
When your plans are approved, you will receive an email indicating that your plans are approved and after payment, they will be ready for download.
You will be responsible for printing one color set of plans for your job site for inspections.
Will I get my permit faster if I use ePlans?
For uploading plans, submitting revisions and downloading approved plans, ePlans is definitely faster. It saves time because you no longer have to drive to our permit center and stand in line to submit your plans or revisions. In addition, you’ll also save money since you’ll no longer have to bring in multiple paper plan copies for each revision to be reviewed.
The primary factor in the length of the plan review time is the adherence to the submittal requirements and quality of the plans.
Are my plans secure?
Yes, your plans are held on a secure server. Only you and the review staff have access to the plans, and all plans are read only and cannot be altered.
Do I have to use ePlans?
Yes, as of July 1, 2019 any project requiring plan review shall be submitted via ePlans.
Can I see the comments while my application is being reviewed?
While you can’t see the actual markups on the plans until all the reviews are complete, you can use the reports in ePlans to see the text of the markups as they are completed. In addition, you can use the reports to track the status of your project 24 hours a day, 7 days a week. Please visit our Checking the Status of your Submittal page for step-by-step instructions.
What file types are allowed?
Our preferred file type is a searchable, vector PDF file, but you can upload over 150 file formats (including DWG, DGN, and PDF). Please visit our Plan File Requirements page for step-by-step instructions.
How does ePlans treat plans and documents?
Plan and document files that are uploaded into ePlans are published immediately into a “read-only” screen format that is used throughout the review and approval process. The plan files themselves, once published, are archived away in order to ensure they are never altered or modified in any way. All red-lines, markups and annotations applied to the plan file renditions occur on virtual layers in ePlans.