It is a quick and easy way to pay your bill online. There are no fees for using this service.
You will need your Utility account number along with your credit or debit card or bank account information. There’s no additional fee for using this online service.
Due to general maintenance, online payments may be unavailable between 1 to 1:30 a.m. Monday through Saturday, and 12:15 a.m. to 2:15 a.m. Sunday.
Keeping your information secure
You data is secured using industry standard methods to protect from any unauthorized access. All payment transactions are encrypted at each step. The City does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. Please close the browser page when you have completed making an online payment.
Pay by phone
Use the Automated Voice Service at 360-487-7999. Available 24 hours/7 days per week, except for brief, routine system maintenance. During regular office hours, please push “0” at any time to reach a customer service representative.
Pay in person
For your convenience, there are two locations for paying your bill in-person.
Utility Customer Services Office, 2323 General Anderson Rd. In-person service is available from 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m., Wednesday, except holidays. Full customer service, including billing and account assistance.
Vancouver City Hall, 415 W. Sixth St. Available 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday; 9 a.m. to 5 p.m. Wednesday. Except holidays. Payments only.
Pay using a drop box
There are two drop box locations. Please enclose bill payment stub with your check and leave sufficient time for payment to be received.
- 2323 General Anderson Rd., the drop box is located directly in front of building next to gate.
- 415 W. Sixth St., the drop box is in City Hall lobby and south side, behind City Hall.
Pay by mail
Enclose your bill payment stub with a check and mail to: City of Vancouver Utility Services, PO Box 35195, Seattle, WA 98124-5195. Please allow five business days for delivery.
Payment methods accepted
- Debit card
- ACH Debit (Checking Account)
- Credit Card (American Express, Discover, Visa or Mastercard)
With AutoPay, customers can conveniently pay water, sewer and stormwater utility bills automatically using a checking, savings or credit card account.
Once you’ve signed up for AutoPay, your utility bill will be paid automatically on your bill due date using your designated credit card or bank account. You will continue to receive a regular utility bill showing usage and amount owed, so that you can always review your bill before it’s paid.
Sign up or log into AutoPay
- Log in to your online profile and click “Manage AutoPay”
- At the bottom of the screen, click “Cancel AutoPay”
Any payments already in the drafting process at the time of notice may not be terminated.
Change Card or Checking Account Information
Log in to your online profile and select “Manage AutoPay” or “My Wallet” to update your information.