Accessibility Barriers and Complaints

The City is committed to ensuring its built environment and website are accessible and inclusive to people with disabilities. If you are experiencing accessibility barriers or feel that you have been discriminated against based on disability, you have options.

Our ADA Coordinator helps make sure people with disabilities can access City programs, services, facilities, events, and activities, as required by the Americans with Disabilities Act (ADA).

If you have an accessibility concern about something the City provides or operates, we’re here to help. We can help identify barriers, look at reasonable modifications, and work with you to find a solution.

The ADA Coordinator can only help with programs, services, facilities, events, and activities that are owned, operated, or managed by the City of Vancouver.

If your concern involves a private business, landlord, employer, healthcare provider, housing complex, nonprofit, organization, or another government agency, you will need to contact that organization directly. You may also need to contact a state or federal agency that handles these types of complaints.

Not sure who can help? That’s okay. You’re welcome to contact the ADA Coordinator. We’ll do our best to answer your questions and help connect you with the right person or organization.

Report accessibility barriers

If you or someone you know encounters an accessibility barrier (i.e. sidewalks, curb cuts, City-owned or occupied buildings, parks, parking lots, web apps, digital information, etc.), please submit an accessibility barrier report.

Complaints and grievances

This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). 

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973, the City will not discriminate against qualified individuals with disabilities based on disability in its services, programs or activities.

This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs or benefits by the City. For employment-related complaints of disability discrimination, please refer to the City’s employment policies.

If you are a member of the public with a disability and you are having difficulty with a City of Vancouver employee, office or department or you feel you are experiencing discrimination based on your disability, the ADA Coordinator can provide information and assistance or you may file a complaint.