Digital accessibility

Digital accessibility at the City   

The City provides services and programs through its websites, social media, and other digital platforms. We use these tools to serve, inform and engage residents, businesses, and visitors.  

We are committed to creating an inclusive online experience and strive to provide digital content that is accessible and complies with the Web Content Accessibility Guidelines as defined by the World Wide Web Consortium (W3C). Accessibility removes barriers, fosters equity, and is part of the City’s values.  

Americans with Disabilities Act rule reinforces importance of digital accessibility in local government 

In April 2024, the Department of Justice (DOJ) published a new rule on digital accessibility under Title II of the Americans with Disabilities Act (ADA), effective in April 2026. Title II applies to state and local governments and requires them to provide services, programs, and activities that are accessible to people with disabilities. The new rule addresses specific requirements for digital accessibility, including specific rules regarding how the City makes its digital content available to people with disabilities on its platforms.  

The City has applied or is in the process of applying the new rule to: 

• The City website  

• All social media platforms used by the City 

• Mobile apps (including third-party apps used by the City to provide services or information) 

What the City is doing 

The City is committed to making our services, programs, and activities accessible to everyone. We are building on our existing accessibility efforts and actively working to be compliant by April 24, 2026, when the rule goes into effect for the City. Our efforts include training employees on the practical skills necessary to implement the rule and updating existing content, adding contractual accessibility requirements for digital tools, apps, and software the City procures, and auditing City digital tools and content for compliance.