Filing an Americans with Disabilities Act (ADA) Complaint with the City of Vancouver

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973, the City of Vancouver will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

This complaint process is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). If you feel you or another member of the public have been denied access to a City facility, meeting, event, program, service, or activity as a result of your disability, or if you feel you have been discriminated against because of a disability, send your complaint to the City of Vancouver ADA Coordinator as soon as possible but no later than 60 calendar days after the alleged violation:

Jen Dugger Spalding
ADA Coordinator
Address: 415 W 6th Street, Vancouver, WA 98660
Phone: 360-726-7122

All Complaints Should Include

Complaint Resolution Procedure

In the case where the complaint implicates the ADA Coordinator as contributing to the accessibility barrier or discrimination they have experienced, the complaint will go directly to the Director of Human Resources. Appeals for such complaints would still go to the Deputy City Manager.

Additional Information about Filing All Complaints