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City of Vancouver Washington

Get There Vancouver

person stands on The Vine bus with their bicycle on board

What’s happening?

Get There Vancouver is a recommendation of the City of Vancouver 2024-2044 Transportation System Plan (TSP). The purpose of the program is to provide people who recently moved with resources and incentives to encourage them to travel by bicycling, walking, carpooling, riding a scooter, vanpooling and taking transit. By receiving and using resources and incentives, people can increase their knowledge, confidence, and use of travel options for everyday trips. Specifically, people who try a new mode of transportation will build familiarity and confidence using it.

Sign up for Get There Vancouver email updates

Vancouver’s Residential Travel Options Program

Get There Vancouver is a residential travel options program for people who recently moved to or within Vancouver. The program offers them free resources and incentives to try new modes of transportation. When a person moves to or within the City of Vancouver, they will receive a mailer to their new home asking them to sign up for Get There Vancouver.

When someone signs up for the program, they can choose a transportation kit. Transportation kit options include a Hop card loaded with five C-TRAN Regional Day Passes, a $25 gift card to Bike Clark County, a $25 Lyft Pass, or a pedestrian safety kit with a reflective vest, light and shoelaces. Transportation kits also include a welcome letter and travel resources.

To sign up for the program and receive their transportation kit, participants fill out a survey asking how they currently travel and optional demographic questions. After signing up, participants will receive monthly newsletters with travel tips, information about community events, and additional promotional campaigns.

After participating in the program, participants will be asked to complete a follow-up survey about their current travel behaviors and provide feedback on the program.

Program Goals

  1. Encourage and increase the use of travel options such as bicycling, walking, carpooling, riding a scooter, vanpooling, and taking transit in Vancouver.
  2. Educate people who recently moved on using travel options available in their area and how to access them.
  3. Provide resources and incentives to people who recently moved to help them bike, walk, carpool, ride a scooter, vanpool, and take transit more often.

Why is this program important?

As Vancouver continues to grow, every trip people take matters. The City of Vancouver is committed to investing in a safe, convenient, and affordable transportation system so all Vancouverites have options beyond driving to meet their daily needs.Travel options programs benefit the community, employers, and support City policy goals. Benefits include:

Resources

Residential Transportation Demand Management Pilot Program Final Report

The 2023-2025 Residential Transportation Demand Management Pilot Program helped craft Get There Vancouver and what is offered today. Read the final report.

Data Driven Solutions for Growing Transportation Needs

Building more and bigger roads has been proven to lead to more car trips, in turn increasing air pollution, greenhouse gas emissions, and traffic deaths. Transportation Demand Management programs and strategies, like Get There Vancouver, help by encouraging, educating and providing people with the tools they need to use transit, carpool, walk, bike, roll, and work remotely. Read more about Data Driven Solutions for Growing Transportation Needs.

Get There Southwest Washington

Get There Southwest Washington helps people plan a trip, find a carpool buddy and earn rewards when they log their trips. Visit GetThereSWWashington.org to find a carpool match, combining bicycling and riding transit, and more.

Request Transportation Resources

Print transportation resources like maps, rack cards, and brochures are available by request. Submit this form to request transportation resources.

Frequently Asked Questions

How do I sign up for the program?

To sign up for Get There Vancouver, visit getthereswwashington.org. You can also call the Travel Options team at (360) 487-7909 to sign up over the phone.

When do I receive my transportation kit?

Please allow up to two weeks from when you sign up to receive your transportation kit.

I received my transportation kit with the Hop Fastpass. How do I use my Hop Fastpass?

Your Hop Fastpass is loaded with five regional day passes to ride C-TRAN and TriMet. Register your card at myhopcard.com or on the Hop app. Once you’ve registered your card, you will see the passes on your Hop card account. After registering your card, you can also easily reload your card online and set up Auto-Load so you are never stuck without fare. And if you need to manage multiple cards for a family or group, you can easily do so at myhopcard.com or on the Hop app.

I received my transportation kit with the Bike Clark County gift card. How do I use my $25 Bike Clark County Gift Card?

Visit the Bike Clark County Bike Shop at 1604 Main Street, Vancouver, WA 98660. The Bike Shop is open Wednesday through Saturday 8:30 a.m. to 3:30 p.m. Bring your gift card to the Bike Shop to put it towards new gear or a bike tune up.

I received my transportation kit with the Lyft Pass. How do I use my $25 Lyft Pass?

Your Lyft Pass was shared with the email you used to sign up for Get There Vancouver. Check your email inbox for the invitation. Can’t find it? Search “Lyft Pass” in your inbox to find it. Follow the instructions in the email to claim your Lyft Pass. Once you claimed it, the Lyft Pass will be visible in the “Payment” tab from the Lyft app menu. When you are ready, take an eligible ride – Lyft Pass will be applied automatically. Be sure to ride in personal mode (and not in your Lyft business profile). Need additional help? Learn more about using your Lyft Pass here.

Who is the city working with on the program?

The city partnered with community-based organizations, schools, universities, neighborhood associations, property managers, affordable housing, and service providers like C-TRAN and Community In Motion to design the program.

How long will the program be available?

The program is available from October 2025 through June 2027 while grant funding is available. The program will continue beyond June 2027 if grant funding is available.

Where is the program available? And who is eligible?

The program is available to anyone 18 years or older who lives within the City of Vancouver.

How is the program funded?

The program is a 100% grant funded by the Washington State Department of Transportation 2025-2027 Regional Mobility Grant and matched with the 2025-2027 Commute Trip Reduction grant funding.

General questions

Email the Travel Options team at TravelOptionsProgram@cityofvancouver.us or call us at (360) 487-7909.