The City of Vancouver is committed to ensuring all members of the public with disabilities are treated equally and have equal access to all programs, services, and activities. Read more about accessibility and inclusion at the City of Vancouver.
Reasonable accommodations and services are provided upon request to people with disabilities so they can fully participate and equally enjoy all of what the City has to offer. In order to request an accommodation for a City meeting, event, program, or activity, or to request alternative formats of printed materials, please send the information below to the City sponsor (department or individual) for the meeting/event that is currently inaccessible to you:
- The requestor’s name, address, email, and telephone number (if any);
- A brief description of why the accommodation is needed;
- For City event, meeting, program, or activity accommodations:
- The name or title of the meeting, event, program, or activity for which the accommodation has been requested (if unknown, please provide a description)
- The physical or online location where it will take place
- For requests for materials in an alternative format:
- The name or description of the City document or materials to be reformatted
- If the materials are being provided as part of a meeting, event, program, or activity, please provide more information on that
- What type of format is desired (e.g. Braille, accessible Word doc, audio recording, etc.)
If you do not know who the meeting/event sponsor is, please send the information above to the City’s ADA Coordinator, Jen Dugger Spalding, as soon as possible.
The ADA Coordinator will forward your request for accommodations on to the meeting/event sponsor who will respond to your request as soon as possible. Depending on the nature of the request, it can take time to determine reasonability and/or coordinate the provision of the accommodation. Therefore, the process can take as long as 15 calendar days.
All communications regarding requests for accommodations and alternate formats will be kept on file for at least three years.
If at any time, you feel your request for accommodations has not been satisfactorily resolved, you may file a complaint. Please visit this link for more information on how to file an ADA complaint.