Pay My Utility Bill

Online payments and other options

Paying your City of Vancouver Utility bill for water, sewer and stormwater drainage is easy and available to you around the clock, seven days a week on the At Your Service WebUtility site. You will need your account number, as well as your credit or debit (ATM) card or bank account information. There's no fee for paying by credit or debit card or bank account.

Please note: Due to general maintenance, this service will be unavailable between 1 - 1:30 a.m. daily, and 12:15 a.m. - 2:15 a.m. on Sundays.

Keeping your information secure: 

Your security is critical to the City of Vancouver. When you enter your account number and address and click Make Payment, your Utilities Payment page will appear, and you will see a "lock” icon at the top or bottom of the page, signifying a secured site. City of Vancouver data is secured using industry standard methods to protect from any unauthorized access. All payment transactions are encrypted at each step. The City of Vancouver does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. Please close the browser page when you have completed making an online payment.  

Ways to pay

 

Cash Check Credit/Debit
     Cards
Pay Online At Your Service: Available 24 hours/7 days per week,except for brief periods of routine system maintenance.  No Yes Yes
Pay with AutoPay: Have payments automatically made when your bill is due. No Yes Yes
Pay by Phone: Use the Automated Voice Service at 360-487-7999. Available 24 hours/7 days per week, except for brief,  routine system maintenance. During regular office hours, please push "0" at any time to reach a customer service representative. No Yes Yes

Pay in Person:

  • Utilities Services Offices, 2323 General Anderson Rd., east side, south of Fourth Plain Boulevard. Available from 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m., Wednesday, except holidays. Full customer service, including billing and account assistance.

  • Vancouver City Hall, 415 West 6th St. Available 8 a.m. to 4 p.m. Monday through Friday, except  holidays. Payments only.

Yes Yes Yes

Pay using a Drop Box:

  • 2323 General Anderson Rd. A drop box is located directly in front of the building next to the gate.
  • 415 West 6th St. A drop box is located in the City Hall lobby and the south side drive through behind City Hall. 

Note: Please enclose the bill payment stub with your check and leave sufficient time for your payment to be received.

No Yes No

Pay by U.S. Postal Service mail: Enclose the bill payment stub with your check and mail to: City of Vancouver Utilities, PO Box 8875,Vancouver WA 98666-8875. Please allow five (5) business days for delivery.

No Yes No

If you have additional questions about your bill, payment options or your account, please call 360-487-7999 during office hours or send an e-mail to utilitiescs@cityofvancouver.us. Please include your account number or service address so we can better assist you.