Office: 2323 General Anderson Rd, Vancouver
Office Hours: 8 am-5 pm Monday, Tuesday, Thursday and Friday; 9 am-5 pm, Wednesday; closed weekends and official holidays
City of Vancouver Utility Services
Department of Public Works
PO Box 8875
Vancouver, WA 98666-8875
Paying your City of Vancouver Utility bill for water, sewer and stormwater drainage is easy and available to you around the clock, seven days a week on the At Your Service WebUtility site. You will need your account number, as well as your credit or debit (ATM) card or bank account information. There's no fee for paying by credit or debit card or bank account.
Please note: Due to general maintenance, this service will be unavailable between 1 - 1:30 a.m. daily, and 12:15 a.m. - 2:15 a.m. on Sundays.
Keeping your information secure:
Your security is critical to the City of Vancouver. When you enter your account number and address and click Make Payment, your Utilities Payment page will appear, and you will see a "lock” icon at the top or bottom of the page, signifying a secured site. City of Vancouver data is secured using industry standard methods to protect from any unauthorized access. All payment transactions are encrypted at each step. The City of Vancouver does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. Please close the browser page when you have completed making an online payment.
|Pay Online At Your Service: Available 24 hours/7 days per week,except for brief periods of routine system maintenance.||No||Yes||Yes|
|Pay with AutoPay: Have payments automatically made when your bill is due.||No||Yes||Yes|
|Pay by Phone: Use the Automated Voice Service at 360-487-7999. Available 24 hours/7 days per week, except for brief, routine system maintenance. During regular office hours, please push "0" at any time to reach a customer service representative.||No||Yes||Yes|
Pay in Person:
Pay using a Drop Box:
Note: Please enclose the bill payment stub with your check and leave sufficient time for your payment to be received.
Pay by U.S. Postal Service mail: Enclose the bill payment stub with your check and mail to: City of Vancouver Utilities, PO Box 8875,Vancouver WA 98666-8875. Please allow five (5) business days for delivery.
If you have additional questions about your bill, payment options or your account, please call 360-487-7999 during office hours or send an e-mail to firstname.lastname@example.org. Please include your account number or service address so we can better assist you.