Pay My Utility Bill

Just click on this link - At Your Service WebUtility site - to pay your City of Vancouver Water/Sewer bill. It's quick and easy. 

You will need your Utility account number along with your credit or debit (ATM) card or bank account information. There's no additional fee for using this online service.

For the latest information on other Utility Customer Services, visit the Main Customer Center webpage here:

Please note: Due to general maintenance, online payments may be unavailable between 1 - 1:30 a.m. Monday through Saturday, and 12:15 a.m. - 2:15 a.m. Sunday.

Keeping your information secure:

Your security is critical to the City of Vancouver. When you enter your account number and address and click Make Payment, your Utilities Payment page will appear, and you will see a "lock” icon at the top or bottom of the page, signifying a secured site. City of Vancouver data is secured using industry standard methods to protect from any unauthorized access. All payment transactions are encrypted at each step. The City of Vancouver does not retain credit card or checking account numbers for payments made through the Internet nor the Automated Voice Response telephone system. Please close the browser page when you have completed making an online payment. 

More info about ways to pay


Cash Check Credit/Debit
Pay Online At Your Service: Available 24 hours/7 days per week,except for brief periods of routine system maintenance. No Yes Yes
Pay with AutoPay: Have payments automatically made when your bill is due. No Yes Yes
Pay by Phone: Use the Automated Voice Service at 360-487-7999. Available 24 hours/7 days per week, except for brief,  routine system maintenance. During regular office hours, please push "0" at any time to reach a customer service representative. No Yes Yes

Pay in Person:

  • Utility Customer Services Offices, 2323 General Anderson Rd., east side, south of Fourth Plain Boulevard. Available from 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m., Wednesday, except holidays. Full customer service, including billing and account assistance.

  • Vancouver City Hall, 415 West 6th St. Available 8 a.m. to 5 p.m. Monday, Tuesday, Thursday and Friday; 9 a.m. to 5 p.m. Wednesday. Except holidays. Payments only.

Yes Yes Yes

Pay using a Drop Box:

  • 2323 General Anderson Rd. A drop box is located directly in front of the building next to the gate.
  • 415 West 6th St. A drop box is located in the City Hall lobby and the south side drive through behind City Hall.

Note: Please enclose the bill payment stub with your check and leave sufficient time for your payment to be received.

No Yes No

Pay by U.S. Postal Service mail: Enclose the bill payment stub with your check and mail to: City of Vancouver Utility Services, P.O. Box 8875,Vancouver WA 98666-8875. Please allow five (5) business days for delivery.

No Yes No

If you have additional questions about your bill, payment options or your account, please call 360-487-7999 during office hours or send an e-mail to Please include your account number or service address so we can better assist you.