At Your Service - Customer Center
NETWORK ISSUES RESOLVED: Customers should now be able to access and make online and phone payments without encountering problems. Thank you for your patience while City technology staff resolved these Internet connection problems. If you need assistance and wish to speak with a customer representative, please call 360-487-7999 during our regular business hours.
Welcome to Vancouver's At Your Service Utility Customer Center, where you'll find services and information to help you ...
- Pay your bill and manage your City of Vancouver Utility account
- Start, move or stop water and/or sewer service
- Sign up for AutoPay
- Learn how Vancouver Utility rates compare with others
- Get Utility Services contact information and hours
Get green back when you switch to eBilling & plant a tree!
Eliminate extra paper in the mail. Enroll now in the Utility eBilling (electronic bill statement) Program and receive e-mail notices when your bill is ready for view online. Here's how: Just sign into your account and click on the eBilling option. You must follow all the steps and confirm your email address for eBilling to take effect. If you are a Vancouver Utility customer already using eBilling or a customer who signs up for eBilling now, you may qualify for as much as $100 back on the cost of a newly planted tree when you participate in Treefund. Visit Urban Forestry's Treefund webpage to learn more.
Starting or stopping water or sewer service:
Moving in? Moving out? Moving within Vancouver's water or sewer area and need to transfer service from one location to another? For help, check the list of Frequently Asked Questions or call us at (360) 487-7999.
Utility billing and rates:
Starting Jan. 1 2016, your bill will reflect adopted Utility rate and tax increases. For the typical single-family residential customer in the City of Vancouver with water, sewer and stormwater services, this equals about $3.50 more per month. Get general information about billing here. Get information about current Utility rates, including a comparison to other utilities in the region, here.
Water conservation and leak detection:
Utility Services office hours:
Vancouver's Utility Services office is open to customers 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Response phone system services, such as bill payments and account balances, are available to you around-the-clock except for brief maintenance periods. If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 during office hours or send us an e-mail.
Want to be sure to get all important or urgent messages? Like us on Facebook at www.facebook.com/VancouverPublicWorks, follow us on Twitter at www.twitter.com/VanPubWorksUS. And don't forget to bookmark this webpage!
Please note: The City’s online utilities payment system supports most Internet desktop web browsers and is continually being updated to support new browser versions when these are issued. In the interim, support issues can frequently be resolved by temporarily adjusting compatibility settings in your browser tool options. Customers may also make payments by phone using our Automated Voice Response system at 487-7999, available 24 hours a day, except for brief maintenance periods. To speak directly with a customer service representative during business hours, you may press '0' at any time.
Pay My Utility BillOnline payments and other options Paying your City of Vancouver Utility bill for water, sewer and stormwater drainage is easy and available to you around the clock, seven days a week on the At Your Service WebUtility site. You will need your account number, as well as your credit or debit (ATM) card or bank account...
Minimum Sewer Flow Base RateMore about sewer charges and Vancouver's low-income senior waiver to the minimum base flow rate Vancouver’s sewer services charges for residential customers are based upon that customer's winter water usage, either in the previous November/January or the previous December/February billing periods, with a minimum volume base rate of 3 CCF per month or 6 CCF over two months since residential...
Current Utility RatesWater, sewer and surface water (stormwater and drainage) are vital to our community’s quality of life and economic vitality. The City has an adopted Water, Sewer and Surface Water Capital Improvement Plan (CIP) that looks closely at the Utility’s capital...