At Your Service - Customer Center

Click Here to Pay Your Utility Bill Now

Welcome to Vancouver's At Your Service Utility Customer Center, where you'll find services and information to help you ...

  • Pay Your Bill and Manage Your Utility Account
  • Start, Move or Stop Water and/or Sewer Service
  • Access More Services, Programs and Information
 

Utility rates: Planned incremental rate increases are being recommended for the City’s water, sewer and surface water Utility for 2015-2016. The increases will be used to replace and improve aging infrastructure and keep pace with rising operational costs. Read more about the recommended increases here.

Stay Informed: Want to be sure to get all important or urgent messages? Like us on Facebook at www.facebook.com/VancouverPublicWorks, follow us on Twitter at www.twitter.com/VanPubWorksUS. And don't forget to bookmark this webpage!

Billing: Eliminate extra paper in the mail. Enroll now in the Utility eBilling (electronic bill statement) Program and receive e-mail notifications letting you know when your bill is ready for review online. Just sign into your account and click on the eBilling option. Important: You must follow all the steps, including confirming your email address, for eBilling to take effect.

Start or stop Water Service or Sewer Service: Moving in? Moving out? Moving within Vancouver's water or sewer area and need to transfer service from one location to another? For help, check the list of Frequently Asked Questions or call us at (360) 487-7999.

Utility Office hours: Vancouver's Utility Services office is open to customers 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Response phone system services, such as bill payments and account balances, are available to you around-the-clock except for brief maintenance periods. If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 during office hours or send us an e-mail.

Please note: The City’s online utilities payment system supports most Internet desktop web browsers and is continually being updated to support new browser versions when these are issued. In the interim, support issues can frequently be resolved by temporarily adjusting compatibility settings in your browser tool options. Customers may also make payments by phone using our Automated Voice Response system at 487-7999, available 24 hours a day, except for brief maintenance periods. To speak directly with a customer service representative during business hours, you may press '0' at any time.