Welcome to Vancouver's At Your Service Utility Customer Center, where you'll find services and information to help you ...
eBilling: Eliminate extra paper in the mail. Enroll now in the Utility eBilling (electronic bill statement) Program and receive e-mail notifications letting you know when your bill is ready for review online. Just sign into your account and click on the eBilling option. Important: You must follow all the steps, including confirming your email address, for eBilling to take effect.
Start or stop Water Service or Sewer Service: Moving in? Moving out? Moving within Vancouver's water or sewer area and need to transfer service from one location to another? For help, check the list of Frequently Asked Questions or call us at (360) 487-7999.
Utility Office hours: Vancouver's Utility Services office is open to customers 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Response phone system services, such as bill payments and account balances, are available to you around-the-clock except for brief maintenance periods. If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 during office hours or send us an e-mail.