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Our Community
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- Vancouver, Washington Historic Vancouver Library Local Websites Animals Animal Control Chickens and Other Animals Humane Society Biking and Walking Bike Maps Trails
- Environment Community Gardens Trees & Urban Forestry Neighborhoods Community Development Block Grant Office of Neighborhoods Farmers Market
- Seniors Firstenburg Center Programs Marshall - Luepke Senior Center The Messenger Newspaper Volunteer Programs
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Safety & Services
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- Fire Department Fire Inspection/Fire Codes Fireworks Home Safety Police Department Citizen Volunteer Program Crime Maps Crime Prevention Noise/Public Disturbance Online Crime Reporting
- Parking Parking Downtown Parking Tickets Public Works Pay Your Bill & Manage Your Account Citizen Service Requests – Potholes, Lights, Drainage & more Drainage & Water Protection Drinking Water Garbage & Recycling Grounds & Cemeteries Sewer Streets, Signals, & Lights Trees & Urban Forestry
- Unsafe or Nuisance Property File a Code Compliance complaint File a Parking Complaint
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Business & Development
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- City Purchasing Bid Results Projects Out For Bid Economic Development Waterfront Park & Development Doing Business in Vancouver Business Assistance Center Business & Special Licenses Municipal Code Columbia River Crossing
- Permits & Inspections Building Permits Burglar Alarm Permits Fences, Decks, Sheds Fire Inspection/Fire Codes Schedule a Building Inspection Street Use Permits Planning & Development Land Use Planning Airport (Pearson Field) Hangar Rates & Rentals
- Zoning Zoning Municipal Code
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Recreation & Events
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- 4th of July Fireworks Biking Bike maps Calendar of Events Historic Vancouver Parks Find a Park Park & Picnic Shelter Reservations
- Recreation Centers Activity Schedules Firstenburg Community Center Marshall Community Center Vancouver Tennis Center Recreation Catalog & Programs Special Events Planning & Permits Summer Concerts Friday Night Movies in the Park
- Swimming Pools Firstenburg Center Marshall Center Trails Water Resources Education Center
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Inside City Hall
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- Boards and Commissions City Manager City of Vancouver Goals City Manager's Updates Strategic Initiatives Communications & CVTV City Performance Audits, Finance & Performance Talk with us Job Opportunities
- Departments City Attorney City Manager's Office Community & Economic Development Financial & Management Services Fire Department General Services Human Resources Parks & Recreation Police Department Public Works
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Mayor and City Council
Agendas and Minutes
City Council Goals
City Council Policies
Meet the Mayor and Council Members
Municipal Code
City Charter
Public Records
Taxes and Property Information
Vancouver City Hall
415 W. 6th Street
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At Your Service - Customer Center
Click Here to Pay Your Utility Bill Now
Welcome to Vancouver's At Your Service Utility Customer Center, where you'll find services and information to help you ...
- Pay Your Bill and Manage Your Utility Account
- Start, Move or Stop Water and/or Sewer Service
- Access More Services, Programs and Information
eBilling: Eliminate extra paper in the mail. Enroll now in the Utility eBilling (electronic bill statement) Program and receive e-mail notifications letting you know when your bill is ready for review online. Just sign into your account and click on the eBilling option. Important: You must follow all the steps, including confirming your email address, for eBilling to take effect.
Start or stop Water Service or Sewer Service: Moving in? Moving out? Moving within Vancouver's water or sewer area and need to transfer service from one location to another? For help, check the list of Frequently Asked Questions or call us at (360) 487-7999.
Utility Office hours: Vancouver's Utility Services office is open to customers 8 a.m. to 5 p.m. on Monday, Tuesday, Thursday and Friday; and 9 a.m. to 5 p.m. on Wednesday. Online and Automated Voice Response phone system services, such as bill payments and account balances, are available to you around-the-clock except for brief maintenance periods. If you have additional questions about your bill, payment options or your account, please contact us at (360) 487-7999 during office hours or send us an e-mail.
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Pay My Utility Bill
Online payments and other options Paying your City of Vancouver Utility bill for water, sewer and stormwater drainage is easy and available to you around the clock, seven days a week on the At Your Service WebUtility site. You will need your account number, as well as your credit or debit (ATM) card or bank account... -
H2O - Help to Others
Help to Others, or H2O, is a City of Vancouver Utility program designed to help qualifying low-income residents in crisis situations pay for water and/or sewer. Funding is provided through contributions of concerned citizens, like you. -
General Info about Billing & RatesUtility Billing Learn how your water, sewer and stormwater services are measured and billed. Get more information about Vancouver's Utility rates, among the lowest combined water, sewer and stormwater rates in the region. Residents
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Minimum Sewer Flow Base RateMore about sanitary sewer base rates and Vancouver's low-income senior waiver to the minimum flow rate Vancouver’s sewer services charges for residential customers are based upon that customer's winter water usage, either in the previous November/January or the previous December/February billing periods, with a minimum volume base rate of 3 CCF per month or 6 CCF over two months since residential...
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Service Requests - Public Works
Vancouver Public Works crews are here to help. The form below has been created to enhance customer access to our Operations and Maintenance Services. Please review the list of frequently requested public services below, and click on the type of service you need. If your issue is urgent, such as a public water line break, public sewer backup or a major traffic signal not working, please call us...
