How do I ... ?

 

Find most commonly requested Public Works services:

Pay My Utility Bill: Several options are available that make it easy to pay your water, sewer and/or storm water drainage Utility bill.  

        You'll need your account number and service address.

  • Phone: To pay by phone or speak to a customer service representative, call 360-487-7999 and follow the prompts. Push 0 at any time to speak to a representative during business hours, 8 a.m. to 5 p.m., Monday, Tuesday, Thursday and Friday, and 9 a.m. to 5 p.m., Wednesday, except for official holidays.  Be sure to have your account number handy.
     
  • In Person: Pay at our Utility Services Center at 2323 General Anderson Rd., on the east side of the street, south of Fourth Plain Boulevard, at the same hours as listed above. You can also pay your bill at City Hall, 415 W. Sixth St., from 8 a.m. to 4 p.m. Monday through Friday, except holidays. 
     
  • Mail: Mail your bill payment stub and check to: City of Vancouver Utilities, PO Box 8875, Vancouver WA 98666-8875. Please allow up to five business days for delivery.

 

Stop or Start Water or Sewer Service: Please call 360-487-7999 during regular business hours, noted above. You may start the process by using our online form, then follow-up with a customer representative. 

Request Help with Street Lights, Potholes and other Public Works Service: Report problems involving potholes, street lights, traffic signals, standing water in streets, water leaks in streets or hydrants,  graffiti on city property, missing manhole covers, sight-obscuring vegetation in public rights of way, and other concerns. Depending upon the urgency, report problems online at www.cityofvancouver.us/servicerequest or call our Operations Center dispatch desk at 360-487-8177. Please provide a detailed physical location.

Learn about a Street, Signal or Sidewalk Improvement Project: Information about major street, signal safety, or capital improvement projects is located in the Street section of Public Works pages. Annual Pavement Management efforts to keep good streets in good condition can be found here, too.

Learn about Sidewalks: These public rights of way are an important part of our community's mobility and livability. Click here to learn more about sidewalks, including responsibility, repair, maintenance.

Learn about Drinking Water Quality: Vancouver is the fourth largest municipal provider of drinking water in the state of Washington. Annual water quality reports are posted on our water web pages, along with information about backflow testing requirements and water conservation.

Protect Groundwater, Creeks and Rivers: View the street sweeping schedule to keep sedimentation and debris out of stormwater drains. Report illicit discharges or spills, help control erosion, improve stormwater quality and mitigate runoff. Links to required state and federal regulatory efforts can also be found here.  

Learn to Reduce, Reuse and Recycle: What can you put in your recycling cart? How can you reduce unwanted catalogs. When is your collection day? Get those and other garbage and recycling information here.

Plant and Protect Trees: Vancouver's Urban Forestry program helps residents and businesses select the right trees for the right place, provides workshops in proper tree care, issues permits to protect trees important to increasing our community's urban canopy.

Use Natural Resources Wisely: The city's Water Resources Education Center allows people of all ages opportunities to discover, experience and enjoy learning how to use our vital water and other resources wisely so they will consider to serve our community for generations to come. In addition to the popular annual Sturgeon Festival, the Water Center offers different hands-on activities from 1-3 p.m., every second Saturday of each month. 

Get Information about City of Vancouver Cemeteries: Vancouver oversees three cemeteries - Parkhill, Old City Cemetery and Fisher's Cemetery. 

Check on Severe Weather Concerns: Public Works Severe Weather Response on the web lets you know which streets get top priority for snowplows, what to do when garbage collections are delayed, how to prevent pipes from freezing, and more. Sign up for updates in the event of severe weather.